Terms of Service
Effective Date: September 17, 2026
These Terms of Service (“Terms”) govern your use of the Premier Signature Property Services website and your communications with Premier Signature Property Services (“Premier Signature,” “we,” “us,” or “our”).
By accessing this website, submitting an inquiry, or requesting an estimate, you agree to these Terms. If you do not agree, please do not use the website.
1. WEBSITE PURPOSE
This website provides general information about Premier Signature Property Services and the property-related services we may offer.
Website content is provided for informational purposes only. Nothing displayed on this website constitutes a binding estimate, guarantee, contract, professional opinion, or automatic acceptance of a service request.
Descriptions, photographs, before-and-after images, service areas, and examples are illustrative. Actual services depend on the property, requested work, access, scheduling, safety conditions, equipment requirements, and our approval of the final scope.
2. SERVICES
Our services may include:
• Residential and commercial cleaning
• Common-area cleaning
• Landscaping and lawn care
• Snow and ice removal for designated residential and smaller property areas
• Airbnb and short-term rental turnover services
• Property cleanouts
• Move-in and move-out cleaning
• Routine property maintenance and checks
• Seasonal and customized property-support services
Not every service is available for every property. Service availability is determined individually and may depend on location, property size, requested work, weather, scheduling, equipment, disposal requirements, and other relevant conditions.
3. SERVICE REQUESTS
Submitting a contact form, requesting an estimate, sending an email, or speaking with us does not create a service contract or require us to accept the requested work.
We may decline a request when the work:
• Falls outside our current service area or capabilities
• Requires unavailable equipment or staffing
• Presents unsafe or unsanitary conditions
• Requires specialized licensing or certification
• Involves prohibited or hazardous materials
• Cannot reasonably be completed within the requested schedule
• Differs substantially from the information initially provided
A service becomes authorized only after the scope, price, scheduling, access requirements, and any additional terms have been approved by the parties.
4. ESTIMATES
Estimates are prepared using the information available when the property and requested work are reviewed.
Unless stated otherwise in writing, an estimate is not a guaranteed final price. Pricing may change if:
• The property’s actual condition differs from its description
• The volume or complexity of the work is greater than disclosed
• Additional rooms, areas, items, or tasks are requested
• Access is restricted or delayed
• Specialized equipment, supplies, hauling, or disposal is required
• Unsafe, hazardous, or concealed conditions are discovered
• The customer changes the approved scope
We will seek approval before performing material additional work that changes the agreed price whenever reasonably possible.
Estimates remain valid only for the period stated in the estimate. If no validity period is stated, availability and pricing must be reconfirmed before scheduling.
5. APPROVED SCOPE OF WORK
Only services listed in the approved estimate, work order, invoice, service checklist, or written agreement are included.
Verbal discussions, website descriptions, photographs, general advertising, or assumptions do not expand the approved scope.
Any requested additions or changes must be reviewed and may require:
• Revised pricing
• Additional time
• Different equipment or supplies
• Rescheduling
• A separate agreement
When a signed estimate, work order, or service agreement conflicts with these website Terms, the specific written service agreement will control for that project, subject to applicable law.
6. CUSTOMER RESPONSIBILITIES
The customer or authorized property representative is responsible for:
• Providing accurate information about the property and requested work
• Confirming that they have authority to approve work at the property
• Providing safe and timely access to all approved service areas
• Disclosing known hazards, damage, infestations, utilities, alarms, animals, or restricted areas
• Securing valuables, cash, jewelry, medications, documents, electronics, and fragile items
• Identifying surfaces, materials, fixtures, or belongings requiring special care
• Providing any necessary parking, entry, access codes, keys, permissions, or building approvals
• Keeping children, occupants, visitors, and animals away from active work areas
• Reviewing the completed work within a reasonable time
Delays or additional costs caused by inaccurate information, restricted access, unsafe conditions, or undisclosed requirements may result in revised pricing or rescheduling.
7. PROPERTY ACCESS
The customer must arrange lawful access to the property at the scheduled time.
If we cannot enter the property, access designated areas, park where required, or safely begin work, the appointment may be delayed, shortened, or rescheduled. Any applicable charges will be governed by the accepted estimate or service agreement.
Keys, entry codes, and access instructions will be used only for authorized business purposes. Customers should avoid sending unnecessary sensitive access information through unsecured website forms.
8. EXISTING CONDITIONS AND VALUABLES
Customers must disclose existing damage, unstable fixtures, delicate materials, loose components, stains, surface deterioration, or other conditions that could affect the work.
Premier Signature is not responsible for:
• Pre-existing damage or normal wear
• Defects concealed before work begins
• Items that break because of age, deterioration, improper installation, or instability
• Damage caused by inaccurate care instructions
• Unsecured valuables or items left in active work areas
• Conditions outside the approved scope of work
Nothing in this section limits responsibility that cannot legally be limited.
9. CLEANOUTS AND DISPOSAL
Property cleanouts are performed according to an approved checklist and disposal plan.
Customers are responsible for identifying which items may be removed, retained, donated, staged, or discarded. We are not responsible for an item removed according to the customer’s authorization.
The following are not automatically included:
• Dumpsters or large-volume hauling
• Construction or demolition debris
• Hazardous, biological, medical, or regulated waste
• Chemicals, fuel, paint, asbestos, or unknown substances
• Large appliances or oversized items
• Specialized recycling or disposal
• Items requiring permits, licensed handling, or extraordinary labor
Such materials or requirements must be identified before work begins and may be declined or handled through a separate approved provider.
10. WEATHER AND OUTDOOR SERVICES
Landscaping, lawn care, snow removal, de-icing, cleanouts, exterior upkeep, and other outdoor services are affected by weather and site conditions.
Service times may be delayed, changed, shortened, or rescheduled because of:
• Snowfall or ice accumulation
• Rain, wind, flooding, or extreme temperatures
• Unsafe driving or working conditions
• Government restrictions or emergencies
• Equipment limitations or unexpected property conditions
Snow and ice services are intended to improve access but cannot guarantee that every treated surface will remain completely free of snow, ice, or slippery conditions.
We do not currently provide snowplow service or clearing for large commercial parking lots.
11. SCHEDULING, RESCHEDULING, AND CANCELLATION
All appointments are subject to confirmation and availability.
Customers should provide as much notice as possible when requesting a schedule change or cancellation. Any deposits, cancellation charges, rescheduling terms, or notice requirements will be stated in the applicable estimate, invoice, or service agreement.
We may reschedule or cancel work because of unsafe conditions, severe weather, illness, equipment problems, access issues, emergencies, or circumstances beyond our reasonable control.
Nothing in these Terms limits any cancellation right provided by applicable law.
12. PRICING AND PAYMENT
Prices are based on the approved scope and conditions known at the time of the estimate.
Payment amounts, deposits, due dates, accepted payment methods, and any project-specific charges will be identified in the applicable estimate, invoice, or service agreement.
Customers are responsible for approved charges associated with:
• Additional requested work
• Materially different property conditions
• Specialized supplies or equipment
• Approved hauling or disposal
• Delayed or restricted access
• Other authorized project requirements
Failure to make payment when due may result in suspension of future services and lawful collection activity.
13. LICENSED AND SPECIALIZED WORK
Premier Signature does not perform electrical, plumbing, HVAC, structural, engineering, environmental-remediation, or other regulated work requiring a license or specialized certification unless legally authorized to do so.
If such work is identified, it must be handled by an appropriately licensed or qualified provider under a separate arrangement.
Nothing on this website represents Premier Signature as licensed for services that legally require a license unless that qualification is expressly stated and current.
14. SERVICE RESULTS
We aim to provide careful, professional service within the approved scope. However, results can vary based on:
• Property age and condition
• Permanent stains, damage, or deterioration
• Materials and surface characteristics
• Weather and environmental conditions
• Prior maintenance
• Available time and access
• The approved service level
We do not guarantee restoration to a new or original condition unless expressly agreed in writing.
Concerns about completed work should be reported promptly and with enough detail for us to review the issue.
15. ACCEPTABLE WEBSITE USE
You may use this website only for lawful purposes.
You may not:
• Attempt to gain unauthorized access to the website or its systems
• Introduce malicious software, automated attacks, or harmful code
• Interfere with the website’s security or operation
• Submit false, fraudulent, threatening, or unlawful information
• Copy or exploit website content for unauthorized commercial purposes
• Impersonate another person or misrepresent your authority
We may restrict access to the website when misuse is suspected.
16. INTELLECTUAL PROPERTY
The website’s branding, logo, graphics, written content, layout, service descriptions, and other original materials are owned by or licensed to Premier Signature Property Services and are protected by applicable intellectual-property laws.
You may view and use the website for personal, noncommercial purposes. You may not reproduce, modify, publish, distribute, sell, or commercially exploit website content without written permission.
17. THIRD-PARTY LINKS AND SERVICES
The website may contain links to third-party websites, platforms, maps, scheduling tools, or other services.
We do not control and are not responsible for the availability, security, accuracy, content, privacy practices, or terms of third-party services. Accessing them is at your own discretion.
18. WEBSITE DISCLAIMER
The website is provided on an “as available” basis.
To the fullest extent permitted by law, we do not guarantee that:
• The website will always be available or error-free
• All website information will always be complete or current
• Every service request will be accepted
• Website content will meet every visitor’s particular needs
• Electronic communications will be completely secure
Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.
19. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Premier Signature Property Services will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from website use or a service relationship.
For a claim arising from a specific paid service, our total liability will not exceed the amount paid for the portion of the service giving rise to the claim, except where a different remedy is required by law.
These limitations do not apply to liability that cannot legally be limited, including liability resulting from gross negligence, willful misconduct, or other non-waivable obligations.
20. INDEMNIFICATION
To the fullest extent permitted by law, you agree to be responsible for claims, losses, or expenses arising from:
• Your unlawful misuse of the website
• Materially false information you provide
• Your lack of authority to approve work at a property
• Your violation of these Terms
• Your infringement of another person’s rights
This section does not require you to indemnify Premier Signature for its own gross negligence, willful misconduct, or legally non-waivable responsibility.
21. PRIVACY
Our collection and handling of personal information are described in our Privacy Policy, which is incorporated into these Terms by reference.
22. GOVERNING LAW
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
Any dispute that cannot be resolved informally will be handled by a court with lawful jurisdiction. Nothing in these Terms prevents a consumer from exercising rights or remedies available under applicable federal, state, or local law.
23. SEVERABILITY
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
24. NO WAIVER
Failure to enforce any provision of these Terms does not waive the right to enforce that provision later.
25. CHANGES TO THESE TERMS
We may update these Terms periodically to reflect changes in our services, website, business practices, or legal obligations.
Updated Terms will be posted on this page with a revised effective date. Continued use of the website after an update constitutes acknowledgment of the revised Terms.
Changes to an already-approved project will be governed by the applicable estimate, work order, or service agreement rather than a later website update.
26. CONTACT US
Questions about these Terms may be directed to:
Premier Signature Property Services
Email: info@PremierSignaturePropertyServices.com
Service Area: Staten Island, New York, and surrounding areas based on service availability